Corporate Social Responsibility Policy
Trikkis Group of Companies recognises that its long-term success and sustainable growth are directly linked to responsible business conduct, respect for people, environmental protection, and value creation for all stakeholders.
Corporate Social Responsibility (CSR) is an integral part of the Group’s strategy, corporate culture, and operations. Its principles are embedded into the planning, decision-making, and day-to-day activities of all Group companies, contributing to sustainable development, continuous improvement, and responsible corporate governance.
Management is committed to providing the necessary human, financial, and organisational resources to effectively implement, monitor, and continually improve the Corporate Social Responsibility Management System, in accordance with the National Specification for a CSR Management System of the Republic of Cyprus and the principles of ISO 26000.
Corporate Social Responsibility Principles
The Group conducts its activities in accordance with the following fundamental principles:
- Accountability
- Transparency
- Ethical Behaviour
- Respect for Stakeholder Interests
- Respect for the Rule of Law
- Respect for Human Rights and International Norms of Behaviour
These principles govern our relationships with employees, customers, suppliers, business partners, public authorities, local communities, and all other stakeholders.
Alignment with the Sustainable Development Goals
The Group’s Corporate Social Responsibility actions and objectives are aligned with the United Nations Sustainable Development Goals (SDGs), with particular emphasis on:
- SDG 3: Good Health and Well-being
- SDG 4: Quality Education
- SDG 5: Gender Equality
- SDG 8: Decent Work and Economic Growth
- SDG 9: Industry, Innovation, and Infrastructure
- SDG 11: Sustainable Cities and Communities
- SDG 12: Responsible Consumption and Production
- SDG 13: Climate Action
- SDG 16: Peace, Justice, and Strong Institutions
- SDG 17: Partnerships for the Goals
Our Commitments
- Responsible Corporate Governance
We are committed to operating with integrity, transparency, and accountability across all our business activities. We adopt a zero-tolerance approach to bribery, corruption, fraud, and all forms of improper business practice.
We fully comply with applicable legislation, ensuring the protection of personal data, the confidentiality of information, and accountability at all levels of our operations. Simultaneously, we integrate the needs and expectations of our stakeholders into our business planning and decision-making processes.
- Respect for Our People
We recognise that our people are the driving force behind the Group’s success. We are committed to providing a safe, supportive working environment that actively promotes:
- Equal treatment and opportunity
- Mutual respect and dignity
- Diversity, equality, and inclusion
- Continuous professional development
- Active participation and collaboration
We maintain a zero-tolerance policy towards all forms of discrimination, bullying, harassment, forced labour, and child labour. We fully respect human rights in strict accordance with international standards and applicable national legislation.
- Health, Safety and Well-being
Protecting the health, safety, and well-being of our employees, customers, business partners, and everyone affected by our activities is a non-negotiable priority.
We proactively implement risk-prevention procedures, continuously assess occupational hazards, provide comprehensive employee training, and steadily improve workplace conditions to guarantee a safe and healthy working environment for all.
- Responsible Customer Service and Service Quality
We are committed to delivering high-quality products and services that consistently fulfil both customer expectations and legal requirements.
To achieve this, we invest heavily in the continuous technical training of our employees, apply recognised work techniques and procedures, and guarantee the precise execution of our services. These measures directly contribute to vehicle safety, operational reliability, and long-term customer confidence.
Simultaneously, we systematically manage complaints, encourage proactive feedback, and pursue the continual enhancement of the overall customer experience.
- Environmental Responsibility
We recognise our responsibility to safeguard the environment and support the sustainable use of natural resources.
We are committed to:
- Preventing pollution across all business operations
- Reducing our total consumption of natural resources and energy
- Promoting recycling and the rigorous management of waste
- Responsibly handling materials, chemicals, and other environmental risks
- Continually enhancing our long-term environmental performance
- Responsible Cooperation with Suppliers and Business Partners
We are committed to partnering with suppliers and business partners who operate responsibly and professionally, demonstrating strict compliance with applicable legislation, human rights, and environmental standards.
When evaluating and selecting suppliers and partners, we consider not only quality, reliability, and economic performance, but also the adherence to the core principles of responsible business conduct.
- Supporting Society and Local Communities
We aim to make a meaningful contribution to the well-being of the local communities in which we operate. Within this framework, we actively support:
- Social contribution initiatives
- Volunteering initiatives
- Educational, cultural, and social activities
- Road safety promotion and awareness campaigns
- Partnerships with local organisations, charities and community bodies
Simultaneously, we seek to cultivate relationships based on mutual trust and open dialogue with all local stakeholders, ensuring their views and expectations are taken into consideration.
- Continual Improvement
Management is committed to establishing measurable Corporate Social Responsibility (CRS) objectives, monitoring progress towards their achievement, evaluating the effectiveness of the system, and ensuring its continual improvement through regular reviews, key performance indicators, and structured action programmes.
This Policy is communicated to all employees, made available to interested parties, and reviewed systematically to ensure that it remains appropriate, current, and aligned with the Group’s strategic direction, activities, and social, environmental, and business impacts.
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General Manager
Version: 1, July 2026
